Monday, 1 February 2010

Help - you need somebody...?

..Not just anybody?!?!

Good news, we're here to help with some FAQs, and a worked example.

Q: Can I put in postcodes in the route start/end/via fields?
A: Yes, we would actively encourage you to use postcodes to search for location as they tend to be quite accurate and simple to find.

Q: What does the blue arrow button do?
A: This button gives you the option to choose from 3 location categories:
  • Current location - which will use your phone GPS to determine where you are (note: the app does take a little longer to calculate the fare if you use this option)
  • Recent Location - this saves your 10 most recent search locations so that you can reuse these in the future
  • Points of Interest - gives you preset locations broken down into Rail, Tube, DLR, Airport and Tourist Attractions
Q: Is there an ongoing charge to use this service?
A: No! There is a one off charge for the app, but that's it.

Q: How does it work?
A: Effectively the app works by taking into account the route you wish to take, the time of day, and day of week you wish to take the trip, and adding a series of formulae to determine an estimated price for your route

Route example
1) Press 'London Taxi' on your iPhone screen
2) In the 'Start' box enter your postcode, or press the blue arrow to use the 'Current Location', 'Recent Locations' or 'Points of Interest' options
3) Ditto for the 'End' and optional 'Via'
4) Adjust the 'Time' and 'Day' in Journey Time boxes to the time when you would like to take your trip. Note that this is defaulted to the current time/day.
5) Hit the 'Calculate' button to calculate price, time and see a route map
6) Take note of the Time just above the map on the next screen, and the fare, at the bottom of the screen in a taxi meter and then let us know here or on twitter how you found the service. Thanks!

For any other questions or help, please do feel free to e-mail us anytime with your comments, ideas and feedback and we'll try and respond to you directly as soon as possible.

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